What does “reversed” transaction mean?

A reversed transaction is cash back that either:

  1. Remained in a pending status for too long, and was never able to completely process.
  2. Was related to a purchase that was refunded by a purchaser in your network or yourself.

When a transaction is reversed, it means you will not see the rewards move over from a pending state to an “available” state, or if it was already in an available state, then it will be deducted from your current balance.

If you balance dropped slightly through no action of your own, it is likely the result of someone in your network making a return of a purchase after the cash back had already been distributed. You can learn more about this situation here. 

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