Customer Engagement Director

Fluz is aiming to disrupt the payment experience by making it more social. We are a FinTech company sitting in the intersection of social media, payments and rewards. We are a fast-moving company that has experienced rapid growth. Over the past year our team has grown from 25 members to over 90 and our business is up 10X. Learn more at https://Fluz.app. We will sponsor H1B work Visas.

Mobile Engagement Strategy Director is a key member of the Marketing and
Communications team, helping maintain share of mind with our user base.The Digital Communications Manager is the digital voice for the business implementing
communications strategy and content for the website, social media channels, blog
content and mobile technology. If you have integrated marketing experience and can organize, drive groups toward common goals in a productive way and are comfortable engaging with execs and individual contributors alike, we want to hear from you.

What you will do

• Operate CRM system to monitor ongoing engagement and lifetime value of existing users
• Manage database including creating and updating lists, segmenting leads, and maintaining user engagement
• Operate CRM system to enhance engagement of existing users and drive repeat app usage
• Drive content team based on KPIs and customer engagement goals
• Monitor customer engagement across other managed channels, ie Social Media, Email marketing, and site
• Take ownership of various customer groups and drive specific marketing efforts at each one
• Prepare reporting for key KPIs for management
• Work along development team to optimize app experience

Technical Requirements

• Strong handle of analytics tools and user experience optimization
• Experience with measuring and optimizing customer arbitrage
• 2-4 years with configuring and operating CRM tools
• A technical and analytical mindset, and willingness to dive into the weeds
• Extreme attention to detail paired with big-picture thinking
• 2 – 5 years experience with a focus on previous startup work
• Driven and result oriented attitude

Industry

• Marketing and Advertising
• Fintech
• Mobile Applications

EOCC

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Fluz

Fluz is a collaborative earning app that maximizes your money. Get cashback on everyday spends, earn even more by growing your circle, and make and receive payments with friends. Easy to join and free from hidden fees forever, Fluz gives you so many ways to make what you have go even further.

Key benefits:

• 1.5% cashback wherever Mastercard is accepted
• Earn with friends
• Pay and be paid
• Make amazing savings
• Feel totally secure
• Accessed by anyone