Skip to main content

Customer Engagement Director

  • Full Time
  • Remote

Marketing

Disruptive FinTech Start Up looking for Customer Engagement Director

We are aiming to disrupt the global retail shopping experience through various
consumer touch points. We are a FinTech company sitting in the intersection between blockchain, social media, payments and retail. We are a fast­moving company that has experienced rapid growth. Over the past year our team has grown from 5 members to over 45 and we are operating internationally. We are about to launch our US consumer cash back ap.

Mobile Engagement Strategy Director is a key member of the Marketing and
Communications team, helping maintain share of mind with our user base.The Digital Communications Manager is the digital voice for the business implementing
communications strategy and content for the website, social media channels, blog
content and mobile technology. If you have integrated marketing experience and can organize, drive groups toward common goals in a productive way and are comfortable engaging with execs and individual contributors alike, we want to hear from you.

What you will do

• Operate CRM system to monitor ongoing engagement and lifetime value of existing users
• Manage database including creating and updating lists, segmenting leads, and maintaining user engagement
• Operate CRM system to enhance engagement of existing users and drive repeat app usage
• Drive content team based on KPIs and customer engagement goals
• Monitor customer engagement across other managed channels, ie Social Media, Email marketing, and site
• Take ownership of various customer groups and drive specific marketing efforts at each one
• Prepare reporting for key KPIs for management
• Work along development team to optimize app experience

Technical Requirements

• Strong handle of analytics tools and user experience optimization
• Experience with measuring and optimizing customer arbitrage
• 2-4 years with configuring and operating CRM tools
• A technical and analytical mindset, and willingness to dive into the weeds
• Extreme attention to detail paired with big-picture thinking
• 2 – 5 years experience with a focus on previous startup work
• Driven and result oriented attitude

Compensation

Competitive Salaries, Equity packages, Stock Options, Team Socials, Paid vacation days, Free coffee, tea, snacks and Insider access.

EOCC

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Industry

• Marketing and Advertising
• Fintech
• Mobile Applications

About Fluz

Now, more than ever, is a time to earn extra money.  Fluz helps you earn exponentially. Earning fractions of a percent back on your own purchases won’t change your life. But Fluz members earn at an exponential rate — up to a meaningful full-time income.  With Fluz, members earn fractions of a percent from a network of thousands.

Fluz helps you earn while you sleep: members use Fluz to earn cash back on their everyday shopping. But unlike other rewards programs, Fluz harnesses social networks to earn cash back for an ever-expanding web of connections; whenever you, your friends, or even their friends make a purchase, you keep earning. And they earn, too.

Fluz pays you to save socially: anytime someone joins through you, they become part of your Fluz network, even total strangers. Your network grows quickly as friends invite friends of their own — and it’s all tied back to you. As members of your network use the Fluz app to pay at our list of 250 stores, you both earn together.

To apply for this job email your details to family@fluz.app