Troubleshooting

1. 1

   THIS CODE DOES NOT APPEAR TO BE VALID: The code that you have entered is invalid and does not exist within the systems. Please double check the scratch off code on the back of your card to ensure that you have typed in the number correctly. Do not include any spaces when you type in your code. For example, rather than typing in 123 456 789, your code should look like 123456789.

2. 2

   THIS CODE APPEARS TO NOT BE PROPERLY ACTIVATED: If you receive this error message, it indicates that this code was not appropriately activated during the point of sale, causing you to be unable to redeem the RP or VP successfully through the store. Unfortunately, because this activation process is the sole responsibility of the merchant, you will have to return to the store to ensure that your card is activated properly.

3. 3

   THIS CODE HAS ALREADY BEEN REDEEMED: If you receive this error message, it indicates that this code was not appropriately activated during the point of sale, causing you to be unable to redeem the RP or VP successfully through the store. Unfortunately, because this activation process is the sole responsibility of the merchant, you will have to return to the store to ensure that if you have shared the pin code with anyone else, you were gifted this card, or you purchased the card through a third party vendor, the code may have already been previously redeemed. Please make sure you are redeeming the correct card if you have multiple cards in your possession.

4. 4

   YOU HAVE EXCEEDED THE MAXIMUM NUMBER OF CODE REDEMPTION ATTEMPTS: You have attempted to redeem too many cards! Please wait 24 hours before attempting to redeem more cards.

5. 5

   THIS CODE IS NOT VALID IN YOUR REGION: The codes are region specific, so you are only able to redeem a code on the server that it was issued for. If you believe that you are receiving this message in error, please submit a ticket: https://support-leagueoflegends.riotgames.com/hc/requests/new.