Is there a cashback limit?
Yes. Cashback applies to payments made up to $3,500 per transaction. Amounts above this may not earn rewards. The rest of the FAQs are here https://help.fluz.app/en/articles/13218017-neighborhood-eats-faqs
How is my cashback calculated?
Cashback is based on the final captured amount charged to your Fluz Virtual Card. This may include tips and fees if they're part of the final amount. Pending or pre-authorizations don't count. When paying at restaurants (or other places where tipping is common), an extra 20% may be temporarily added to the authorized amount to account for the tip. Please note that your cashback will be calculated based on the final captured transaction amount after any adjustments, not the initial authorization.
When will I receive cashback?
Cashback usually appears right after your transaction, but may take up to 10 business days.
Do I need a Fluz Virtual Card?
Yes. Cashback is earned only when paying with a Fluz Virtual Card via Apple Pay or Google Pay.
What is a Fluz virtual card?
A Fluz virtual card is a digital-only payment card that comes with its own card number, expiration date, CVV, and billing address.
How does cashback work for my Fluz virtual cards?
You earn up to 1.5% cashback on Fluz Virtual Card purchases (sometimes more based on the merchant's offer) with no fees, credit checks, or minimum spend required.
What do I need to do before creating my first virtual card?
Verify your Fluz account by completing identity verification (KYC) and link a bank account to fund purchases.
Where can I use my Fluz Virtual Card, and how do I pay?
Anywhere Mastercard/Visa is accepted, including online and in-store via Apple Pay or Google Pay. If asked, Fluz virtual cards use the same PIN as your Fluz account.
How is my card funded, what are the limits, and when am I charged?
You can fund purchases with your Fluz balance or a linked bank account. You can set a card limit when generating a card, but you're only charged for the amount you actually spend.
Is the Fluz virtual card secure?
Yes. Your card details are protected with Face ID, PIN, or 2FA, and you can lock, unlock, or freeze cards anytime, with additional security controls and real-time alerts.