Question 1

What is a REI digital gift card?

Accepted Answer

A REI digital gift card is just like a physical gift card, but all the information you need to make a purchase is delivered digitally in your Fluz account.

Question 2

Who can purchase REI digital gift cards from Fluz?

Accepted Answer

Anyone who creates a Fluz account can purchase a gift card.

Question 3

Can I buy gift cards from Fluz and have them sent to someone else?

Accepted Answer

If you’d like to share your gift card with someone else, you can share your gift card details with them. (Coming soon! We are working on a way for you to send gift cards directly to your friends on Fluz.)

Question 4

What payment methods can I use and when am I charged for a gift card from Fluz?

Accepted Answer

Payment methods depend on the merchant you’re shopping at. Generally, you can use a credit card, debit card, Fluz balance, or ACH bank account and you'll be charged instantly as you make the gift card purchase.

Question 5

Are there any fees associated with a REI digital gift card?

Accepted Answer

No. Fluz does not charge any fees to purchase a gift card.

Question 6

Is my purchase secure on Fluz?

Accepted Answer

Yes! We use bank-level security to keep our customers safe. Learn more here.

Question 7

Are there shipping restrictions for digital gift cards from Fluz?

Accepted Answer

Digital gift cards exist online, so there are no shipping fees or restrictions related to them. Once you purchase the gift card from Fluz, you will immediately get the gift card ID so that you can use it to purchase at the store.

Question 8

How can I place a corporate gift card order on Fluz?

Accepted Answer

We love to help businesses with gift card orders. Reach out to our team at power@fluz.app or head to fluz.app/us/business to learn more about placing a gift card order.

Question 9

Can I cancel my purchase of a REI digital gift card from Fluz?

Accepted Answer

If you need support, please contact our support team in the Fluz app.

Question 10

How can I track my spend and balance of a REI digital gift card from Fluz?

Accepted Answer

You can keep track of your available funds on each card in the My Cards page. You should keep your digital gift card as long as there are still funds on it. Learn how to check your gift card balance here.

Question 11

What if my digital gift card is lost or stolen?

Accepted Answer

Fluz uses a 4-digit PIN and if enabled, device biometrics, to keep your info safe. Please keep your card details safe and contact the Fluz support team in the Fluz app if you need assistance.

Question 12

I made a purchase with my digital gift card on Fluz and it was cancelled. What do I do?

Accepted Answer

All gift cards sold on Fluz are subject to merchant-specific terms and conditions, but typically cancellations would happen due to delivery or inventory issues. The balance usually goes back to the original payment method or to a new gift card issued by the merchant.

Question 13

What if I need to make a return for something I purchase using a gift card?

Accepted Answer

When you make a return, the funds will be refunded to a gift card with that merchant.

Question 14

What if someone makes a copy of my printed digital gift card?

Accepted Answer

We recommend treating your digital gift card with the same care as a physical card. Keep it secure and avoid sharing it publicly.

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Redeemable

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Gift card help center

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Refundable

Expiration

Reloadable

Origin

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