Adaptability
A Power Sidekick will embrace change and remain flexible in the face of evolving business dynamics, leveraging innovation and creativity to overcome challenges and identify new opportunities for growth.
Need a
sidekick?
Need a sidekick?
When you sign up for a business account, you’ll get a sidekick - a dedicated account manager on the Fluz team to help you get the most out of your account.
Make your money work for you
Your sidekick will give you additional insight to how Fluz can make your money work for you, customized to your business needs.
Kickstart your profits
Your Fluz sidekick will help you hit the ground running, so you can get industrial-scale cashback on day one. Your sidekick will always be there to let you know about any new promotions, and setup exclusive rates.
Your Fluz sidekick will connect with you the way you want to connect with us – call, text, WhatsApp, Slack, email, Telegram, and even fax (we’re still waiting on fax).
Our sidekicks
got your back
Have an idea? We hear you.
Have an idea?
We hear you.
With a dedicated sidekick to help you every step of the way, you’ll also be able to share your feedback and watch our platform get better and better.
Sidekick code of honour
Our sidekicks go above and beyond. These are the high standards we live by.
Professionalism
A Power Sidekick will conduct themselves in a professional manner at all times, demonstrating respect, courtesy, and a positive attitude in interactions with clients, colleagues, and stakeholders.
Continuous learning
A Power Sidekick will actively seek opportunities to enhance their knowledge, skills, and best practices to provide valuable insights to clients.
Integrity
A Power Sidekick will act with honesty and maintain the highest ethical standards in all interactions and decisions.
Client focus
A Power Sidekick will prioritize the needs and goals of clients, striving to provide exceptional service and deliver value that exceeds their expectations. We will take extra steps to understand their needs so we can help them better.
Accountability
A Power Sidekick will take ownership of responsibilities and commitments, delivering results in a timely and efficient manner. They will also accept responsibility for any mistakes or shortcomings and take appropriate measures to rectify them.
Collaboration
A Power Sidekick will foster a collaborative environment, working closely with cross-functional teams, colleagues, and partners to achieve shared goals and drive success for clients.
Long term relationships
A Power Sidekick will strive to build strong, trust-based relationships with clients, nurturing these connections over time by delivering exceptional service, demonstrating loyalty, and consistently adding value.
Communication
A Power Sidekick will communicate openly, clearly, and promptly with clients, ensuring effective and transparent dialogue. They will actively listen to client feedback, concerns, and needs, and respond proactively to address them.
Confidentiality
A Power Sidekick will respect and safeguard the confidential and proprietary information entrusted to them by clients, maintaining strict confidentiality and adhering to applicable data protection and privacy laws.
FAQs
How do I find my power sidekick?
Every verified business account should have a sidekick. An introductory email should have been sent to you by your sidekick. If you have not been notified who your sidekick is or just can’t seem to remember, simply contact us (link to contact form). We will put you back in touch with your sidekick.
How much does it cost to have a sidekick?
It’s free. There is no cost to have a sidekick. There is no cost to spend more time with them. They are here solely to help you.
How often can I contact my sidekick?
You can text, whatsapp, email, or call your sidekick as often as you would like.
When do I contact support and when do i contact my sidekick?
While your Sidekick will always be there to assist you, our Customer Support Team or “Champs”, as we like to call them, may be able to help you more promptly on cases like technical issues, transaction history and charges.
Can I change my sidekick?
Yes. Please just reach out to the general support team and ask for us to reassign you a new sidekick. We will have a new sidekick assigned to your account within a week.
